Shipping Policy

Palm shopping endeavors to provide the best shopping from anywhere in Kenya. We pledge that we and our delivery partners will take all necessary efforts to deliver your shipment to you on time and undamaged. Simply complete your order, and we’ll take care of the rest.

Tracking your order

For details on tracking your order or the time frame for delivery please contact our Customer Service Call Center at 0720323636 or please write to us via email.

Kindly note:

You have the option to accept or reject an item on the spot upon receiving it. Also, you are not supposed to tamper or remove manufacturer seals rather you are advised to return the item at the spot.

Standard Shipping.

Please note that Products with Standard Shipping are those that are fulfilled by our sellers. These products are at the sellers premises and therefore they are only shipped upon reception at our holding store. Once they are with us we then ship your order immediately. Our deliveries are conducted from Monday through Friday which are normally considered as business days; weekends and federal holidays are not included. However, we do make an effort to deliver on Saturdays.

Please note, if deliver varies from 2-5 days based on your zone. Please read our charges on the delivery zones below

ZONE 1

Ksh. 250

Deliveries to these places cost Ksh.250 after your checkout feel free to give us a call in case you have a question or need assistance.

Range of 6 – 9 Kms. Price is Ksh. 250

 

Upperhill
– Muthaiga
– Chiromo
– City Stadium

 

ZONE 2

Deliveries to these places cost Ksh.300 after your checkout feel free to give us a call in case you have a question or need assistance.

 

– Westlands
– Kangemi
– Loresho
– Uthiru

MOMBASA ROAD AREAS

– South B
– South C
– Imara
– Pipeline
– Cabanas

THIKA ROAD AREAS

– Outering Road
– Allsops
– EABL
– Garden City

KIAMBU ROAD AREAS

– CID HQ
– South C
– Imara
– Pipeline
– Cabanas

NGONG ROAD AREAS

– Junction Mall
– Kibera

 

 

ZONE 3

Deliveries to these places cost Ksh.350 after your checkout feel free to give us a call in case you have a question or need assistance.

Price is Ksh. 350

 

– Babadogo
– Ngumba
– Mountain Mall
– Thika Road Mall

ZONE 4

Ksh. 400

Deliveries to these places cost Ksh.400 after your checkout feel free to give us a call in case you have a question or need assistance.

WAIYAKI WAY AREAS

– Kinoo

MOMBASA ROAD AREAS

– Embakasi
– Syokimau

THIKA ROAD AREAS

– Mwiki
– Githurai 44
– Githurai 45
– Kahawa Sukari
– Kahawa Wendani
– Kamiti RD
– Jacaranda

KIAMBU ROAD AREAS

– 4 Way Junction
– Thindigwa

NGONG ROAD AREAS

– Galleria
– Langata

ZONE 5

Ksh. 500

Deliveries to these places cost Ksh.500 after your checkout feel free to give us a call in case you have a question or need assistance.

WAIYAKI WAY AREAS

– Kinoo

MOMBASA ROAD AREAS

– Utawala
– Ruai
– Mlolongo
– Ruai
– Gateway Mall
– Athi River

THIKA ROAD AREAS

– Kahawa West
– Ruiru

KIAMBU ROAD AREAS

-Kiambu

NGONG ROAD AREAS

– Karen
– Rongai
-Ngong

 

 

 

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